Returns & Exchanges
Quality issue? Report within 48 hours. Need a size exchange? You have 7 days. Either way, we make it right.
Our Commitment to You
A clear summary of what we offer — no fine print surprises.
Quality Issues
Damaged, defective, or wrong item? Report within 48 hours with photos. Full replacement or refund — guaranteed.
Size Exchange
Wrong size? Request an exchange within 7 days. Item must be unused, unwashed, with original tags.
Fast Refunds
Refunds processed within 5–7 business days to your original payment method once approved.
Two separate windows apply: Quality/defective issues → 48 hours. Size exchanges → 7 days. Items must be unworn with all tags and original packaging intact.
Reach us at support@maarvi.in or WhatsApp +91 9409645377, Mon–Sat 10 AM–6 PM IST.
What's Eligible
Review carefully before raising a request.
For damaged, defective, or wrong items. Must be reported with photo proof within 48 hours.
For size exchanges only. Must be unused with original tags within 7 days of delivery.
✓ Eligible
- Damaged or defective items — reported within 48 hours with photos
- Wrong item received — reported within 48 hours, free replacement or full refund
- Size exchange within 7 days — unused, unwashed, all tags and packaging intact
✗ Not Eligible
- Quality issues reported after 48 hours of delivery
- Size exchange requests after 7-day window
- Items worn, washed, altered, or missing tags/packaging
- Innerwear and intimate apparel (hygiene)
How to Return or Exchange
Four simple steps — done in minutes.
Initiate Your Request
Email support@maarvi.in or WhatsApp +91 9409645377 with your order number. For quality issues, attach clear photos or video of the defect or wrong product.
Quality: within 48 hrs · Size: within 7 daysApproval & Return Label
We respond within 24–48 hours. Once approved, we send a prepaid return shipping label — no cost to you for eligible returns.
Response within 24–48 hrsPack & Ship
Repack in original packaging with all tags attached. Courier partner will pickup from your doorstep and you will have provided tracking link to track your return on registered mail.
Use original packagingRefund or Replacement Dispatched
Once we receive and inspect the item, your refund is processed or replacement dispatched within 5–7 business days.
5–7 business daysExchange tip: Mention your preferred size in your first message so we can reserve it before stock runs out.
Refund Timeline
Exactly what happens, and when.
Item Received & Inspected
We receive your parcel and conduct a quality check to confirm condition and completeness.
Return Approved
You'll receive an email confirming approval and that your refund is being initiated.
Refund Processed
Sent to your original payment method — UPI, credit/debit card, or bank account.
Prefer store credit? Choose store credit and we'll add a 5% bonus on top as a thank-you for continuing to shop with us.
Common Questions
Quick answers, no jargon.
Report within 48 hours of delivery with clear photos via email or WhatsApp. We arrange a free replacement or full refund for all approved cases.
Contact us within 7 days of delivery with your order number and the size you need. The item must be unused, unwashed, with all tags and packaging intact.
For defective/wrong items and size exchanges, return shipping is free. A nominal reverse logistics fee may apply for other types of requests.
Still have questions?
Mon–Sat · 10 AM–6 PM IST · support@maarvi.in · +91 9409645377